Recover up to EUR 1,300 if your luggage is lost, damaged or delayed!

AirCompensations can help you claim up to €1,300 in compensation if your baggage was lost, damaged, or delayed by the airline.

Lost or delayed baggage? Here’s what you need to know:

When you travel by plane, it's important to know your rights. If you’ve had the misfortune of dealing with missing, damaged, or delayed luggage, here’s what you should do:

Airlines are required to deliver your baggage on time.

If your bag is missing, damaged, or delayed, you must file a claim immediately with the airline or the lost and found office.

Keep evidence: take a photo of the claim and save a copy.

You can request reimbursement for essential items purchased in the meantime – don’t forget to keep all receipts.

There are deadlines for filing compensation claims, so act as soon as possible.

What exactly is lost, damaged, or delayed baggage?

• Delayed baggage: It doesn’t arrive at your destination at the same time as you.

• Lost baggage: It hasn’t arrived even after a few days – depending on the airline, this may mean between 5 and 21 days.

• Damaged baggage: It has visible external damage or the contents have been affected.

Possible causes:

• Mishandling

• Incorrect labeling

• Transfer issues

What should you do in this situation?

Do not leave the airport without:

• Your boarding pass

• Your baggage claim tag

• All flight-related documents

Report the issue immediately at the Lost & Found office or to the airline.

Fill out a PIR (Property Irregularity Report) or a damage report – these are mandatory for compensation.

Track the case using the reference number provided.

Keep all receipts for purchases made due to the missing baggage, and make a list of the bag’s contents.

If the baggage is damaged, do not throw it away – show it to the airline for inspection before leaving the airport.

What compensation can you receive?

• European Union
  Up to €1,300 under EC Regulation No. 889/2002 (based on the Montreal Convention). These rights apply to both domestic and international flights (to or from the EU).

• United Kingdom
  Up to £1,000 for domestic and international flights.

• USA
  Compensation can go up to $3,500 on domestic flights, but the actual amount depends on the value of the baggage.

• Canada
  You’re entitled to up to 2,350 CAD in compensation.

What documents do you need for a compensation claim?

• Your contact information

• Detailed description of the baggage and its contents

• Baggage claim tag

• Flight ticket / boarding pass

• Copy of the PIR form or compensation claim

• Receipts for items bought due to the missing baggage

Frequently Asked Questions

1. How long does it take for delayed baggage to be delivered?
Usually, delivery takes around 3 days.

2. What should you do before requesting compensation?
Check your travel insurance policy, then report the issue to the airline.

3. What if you have a layover and your baggage doesn’t arrive?
Inform airline staff at the layover airport – they can help forward the baggage to your final destination.

4. Is compensation offered for any item?
No. Fragile, perishable, or high-value items are usually not covered. Check the airline’s policy.