Did you miss your connecting flight?

Missed Your Connecting Flight?

Under EU law, you may be entitled to compensation of up to €600.

What does it mean to miss a connection?

You miss a connection when, due to the delay or cancellation of a previous flight, you are unable to catch your next flight as part of the same journey.

How can you avoid missing a connection?

To reduce the risk, consider these tips:

• Allow enough time between flights, especially if you have to go through customs or security checks.

• Check your flight status in advance – you can use the airline’s app or the airport’s website.

• Choose flights with longer layovers.

What are your rights if you miss a connection?

If your flight was within the European Union or had a layover at a European airport, EU Regulation 261 entitles you to certain rights. You may receive:

• Up to €600 in compensation, depending on distance and delay;

• Free meals and drinks (if the wait is over 2 hours);

• Hotel accommodation (if the delay is overnight);

• Alternative transport to your final destination.

What to do immediately after missing a connection:

• Get information. Ask airport staff or the crew why the flight was delayed and take note of the reason.

• Keep all documents: tickets, boarding passes, and receipts for any extra expenses (transport, accommodation, etc.). These will be helpful when filing a claim.

When are you entitled to compensation?
You can claim compensation if:

• The aircraft had a minor technical issue;

• You arrived at your final destination with a delay of over 3 hours;

• The delay wasn’t clearly explained or was caused by the airline.

When are you NOT entitled to compensation?
You won’t receive compensation if:

• The delay was due to severe weather or air traffic control issues (extraordinary circumstances);

• You didn’t have the required documents or didn’t arrive at the gate on time.

How much compensation can you receive?
The compensation amount depends on the flight distance:

• Short flights (under 1,500 km) – €250

• Medium flights (1,500–3,500 km) – €400

• Long flights (over 3,500 km) – €600

Other benefits you are entitled to:
Airlines must provide:

• Free meals and drinks;

• Hotel accommodation (if needed);

• Transport between the hotel and the airport;

• Two free phone calls, faxes, or emails.

If your delay is 5 hours or more, you can request a refund of your ticket or a return flight to your point of departure.

Connecting Flights in the U.S. – What You Should Know:
In the U.S., airlines are not legally required to compensate passengers for missed connections. However, some may voluntarily offer meals, accommodation, or vouchers.
If your flight had a layover at an EU airport, you may still claim compensation under EU Regulation 261.

How to submit a compensation claim:

• Check your eligibility using our free online calculator.

• If you're entitled to compensation, fill out the online form.

• We’ll handle the rest – we’ll contact the airline and represent you.

• If we secure compensation, the money will be transferred directly to your bank account. You only pay us if we succeed.

In short – what you should remember:

• You may be entitled to up to €600 if you miss a connection due to a delay or cancellation of a previous flight.

• You are entitled to assistance (food, drinks, accommodation).

• Both flights must be on the same booking.

• The delay at your final destination must be at least 3 hours.

Want to know if you’re eligible for compensation?
Check quickly, for free, and with no risk!